UNITED STATES

New York, NY, United States

Engagement Director

Isobar is a digital agency with a focus on flawless user experience. We build everything from a Comedy Central app that makes hilarious content available anywhere, to extremely sophisticated platforms for the U.S. Air Force. The breadth of Isobar’s marketing and business clients means that our people have a broad range of opportunities to explore. Our secret sauce?  Ensuring full collaboration between our technology, user experience, creative and strategy teams to enable the creation of complex, award-winning, no-one-else-is-doing-it, slam-dunk work.

Position Overview

Isobar is seeking a senior client service Director with responsibility for sales, delivery and client management.  The ideal Engagement Director will have strong experience working closely with clients to develop strategic needs and business objectives specifically within the commerce industry, and demonstrate the ability to identify and implement solutions to achieve those objectives. The role includes selling and running large-scale digital commerce projects that integrate strategy, creative, user experience and technology.

Responsibilities

  • Focus primarily on client delivery (60-70%) and driving sales of new business (30-40%)
  • Divide time between 1-3 concurrent engagements led by project manager(s), and have overall responsibility for quality, timeliness, profitability and client satisfaction
  • Provide thought leadership to guide client’s digital strategy
  • Work with project managers to ensure projects are accurately scoped
  • Follow established policies for securing required resources to effectively deliver projects
  • Serve as escalation point for all client and project issues
  • Develop and expand relationships throughout target organizations or within assigned strategic account(s)
  • Lead the development of account plans and manage them to targeted goals
  • Identify, qualify, and lead the pursuit and closing of new business
  • In combination with others, cultivate a broad industry network through client engagements, publishing and speaking opportunities
  • Participate in all required operational management processes, including weekly sales, staffing and operations calls
  • Participate actively in leadership roles required to deliver internal initiatives

Required Experience / Skills

  • Track record of success scoping, selling and delivering fixed-price and time-and-materials digital projects for Fortune 500 clients
  • Proven ability to develop and maintain relationships at senior C-levels within marketing, IT and business
  • Relevant experience in the digital space, including multi-channel digital strategy, user experience design, digital marketing, enterprise web, mobile, social, etc.
  • Strong experience selling and delivering commerce projects, preferably leveraging Salesforce Cloud solutions
  • 10+ years of experience leading both people and projects in a professional services / consulting environment, including business development, project management and delivery
  • Experience leading cross-functional teams of 8+ people
  • Solid understanding of scoping, selling and managing multi-disciplinary engagements
  • Understanding of project financials relevant to professional services
  • Strong project management and organization skills
  • Strong analytical, communication and negotiation skills
  • Excellent verbal and written communications
  • Excellent analytical, interpersonal and problem-solving skills
  • Ability to collaborate effectively across internal and external teams
  • Ability to develop and maintain strong working relationships with clients
  • Proven ability to develop and negotiate master service agreements, statements of work, and change orders
  • Proven track record of leadership, coaching and mentoring
  • Open to travel
  • Bachelor’s degree, with advanced degree preferred (MBA, MS-MIS, MS, etc.)