UNITED STATES

Chicago, IL, United States

IT Support Administrator

Position Overview

Our organization is seeking an enthusiastic candidate to provide technical support to our company’s user base of client-facing professionals and internal functional staff. We are in a fast-paced industry that demands our employees receive rapid-response solutions.

The successful candidate must have the ability to think quickly, establish the appropriate solution, and deliver flawless results.  Exceptional customer-service skills are a must.  The IT Support Administrator reports directly to the IT Director. 


Responsibilities

  • Ensure the Help Desk maintains a high level of responsiveness, communication, professionalism, and overall staff knowledge
  • Manage, monitor, and report on the services
  • Diagnose and resolve technical hardware and software issues
  • Advise users on appropriate action
  • Provision accounts, equipment, and resources as needed
  • Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource
  • Track and route problems, requests, and resolutions in the knowledge management system
  • Assist system administrator with systems changes and updates
  • Coordinate asset procurement, distribution, and disposition
  • Perform IT overview portion of new-hire orientation process 


Required Experience / Skills

  • Ability to establish and maintain a professional relationship with team members and department contacts
  • Ability to collaborate with team members to meet goals or complete tasks
  • Working technical knowledge of the following:
    • Microsoft Windows 10
    • Macintosh OS X
    • Microsoft Office/Outlook (PC/Mac)
    • Microsoft Remote Desktop
    • Network troubleshooting (WAN/LAN/WiFi)
    • Mobile device support (Apple, Android, Windows Mobile)
    • Microsoft Active Directory
  • Awareness and understanding of security principles
  • Experience with asset control procedures