Artificial Intelligence An Enabler for Intelligent HotelsAt a time technology is disrupting businesses on a regular basis, it is vital to amalgamate those which are integral to build an ‘intelligent business’ than playing a wait and watch game. In a service industry like hospitality, it is all the more critical to adopt consumer facing technology with shortest of delays so that the first-mover advantage can be reaped. Artificial Intelligence (AI) and Machine Learning (ML) are such compelling technological innovations which help hotel operators to be really intelligent to stay ahead of the competition. These tools will really help hotels to understand the customer preferences in advance and offer tailor-made offerings even before the customer checks into the hotel.
Article was first published Hospitality Biz India, read full article here.