Unified Service App

Unified Service App

Deutsche Telekom

The first native Deutsche Telekom self-care application for all markets that combines fixed line and mobile service management.

The results

We made self-care easier for Telekom customers all over Europe.

The challenge

If managing customers wasn’t complicated enough, imagine doing it across countries.

Telekom has millions of customers all over Europe. Customer service became overloaded in every country.

The solution

One app for multiple markets

We created a native self-care application for Telekom markets, so customer service improved and satisfaction increased. We ran usability tests in 13 countries focusing on navigation, personalization, and information architecture. After testing the design, we started the local implementation to roll out the best solution in each of the 13 countries.