Another Win For Stargate Project At The Digital Retail Award
After having received the “Best Customer Experience in a Digital World” prize at the BCX Awards 2016 earlier this year, Hungarian Telekom’s Stargate project has just been honored with another international prize: the jury of the Digital Retail Award choose it as the winner of the “Customer Journey” category.
“A solution that works,” the jury said. “The project relies on existing components and expands them by a further service aspect. This creates a seamless solution that offers added value to the customer. At the same time, the sender's own products are used in the solution and integrated into the costumer journey. The project shows how the Costumer Journey can be improved for the user even in small steps.”
Isobar Budapest Experience Design team together with HP and Futurion has created a platform that provides Telekom customers with a one-stop access to the application that combines all online Telekom services. Our XD team has designed the user flows and interfaces for the application that makes tasks such as reserving an appointment at a flagship store easier and more convenient for Hungarian Telekom customers. The project did not only designed self-service client interactions but the impacted in-store employee processes as well through a process that involved customers and customer service representatives.