Transforming Family Violence Services

The Good Samaritan Inn

We improved the experience of women and children fleeing family violence through design-thinking.

Challenge

Changing perceptions

Since Australia’s first Royal Commission into Family Violence in 2015, there’s been a rigorous focus on examining the system from the ground up, with a huge effort to transform Victoria’s response to family violence. Isobar worked with the Good Samaritan Inn to create solutions leading to a better experience for women and children during their incredibly difficult time in crisis accommodation

Solution

Uncovering connections

Through co-design, we ensured those staying at the inn, staff, board members and sector experts were involved in coming up with ideas, research and prioritisation.

We uncovered that women feel an overwhelming sense of safety and comfort at the Inn. This was specifically related to the families feeling connected through a shared living model. We validated challenges with the physical space, and the navigation of multiple services faced by families through the family violence system.