25 March 2020

Controlauto Chatbot increases customer activity by 25%

Controlauto is investing in its customer experience with “Artur”, the chatbot, that launched on its website to help users to schedule vehicle inspections and to find inspection Centers.
Controlauto launched software that is making digital relations with its customers easier and faster. Developed by Isobar Portugal, this chatbot has been dubbed Artur and allows you to enjoy different features directly related to vehicle inspection. Isobar used natural language processing to build the text-based interface. When the user speaks with “Artur” he or she is able to quickly schedule a vehicle inspection on the Center closest to his/her location and also to be reminded of the inspection some time in advance. Artur is an artificial intelligence project that will gain new competences as time and interactions go by. In addition, it is a source of emotional intelligence, humanizing and encouraging a relationship of the brand by understanding customer needs. On its first month, Artur increased vehicle inspections by 25%. “This is another step we take towards creating differentiating services for our customers. We have been steadily investing in this goal and will continue to do so as our ambition is to be able to decode the “real value” of our market-wide inspection service so that it is no longer perceived as mandatory and understood as an added value for our customers' road safety. Because the safety of our customers is our priority.”