Digital Transformation

IATA

Elevating IATA through digital efficiency.

Challenge

IATA Digital Transformation

The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 260 airlines and 83% of total air traffic. As part of their digital transformation, Isobar was challenged to design and implement a streamlined and automated solution to effectively support the mandates and business objectives of IATA Agency Management Programs and its customers worldwide. Isobar was entrusted to deliver a Global Process, Global Technical Solution and Global Database, generating key benefits for IATA and its customers.

Solution

Improving their online presence

Isobar is a strategic partner of IATA, serving the organisation across its two main hubs in Geneva and Montreal, by developing multiple Salesforce based systems. These systems allow IATA to manage their relationship with travel agents. In addition to a new 24/7 IT support desk, IATA entrusted Isobar with the redesign of their new corporate website in their ongoing efforts to improve their wider service, to incorporate responsive design, fresh branding and align with business growth.

Results

Increasing efficiencies through digital transformation

Thanks to Salesforce Communities & Isobar Switzerland, IATA is managing relationships with agency partners in a whole new way. Increasing internal efficiency, Improving customer journey and reducing the risk on Agent Credit Management.