Oups.gouv.fr

Government of France

We launched a digital service that transpose administrative texts into citizens’ daily lives.

Challenge

Transposing administrative texts into citizens’ daily lives

20% of the French citizens find their daily contacts with administrations "complex" or very complex.

Solution

Plain design

Based on plain design, we launched oups.gouv.fr, a web platform that addresses the most commonly made mistakes when communicating with an administration (when moving, having a child, getting fired or hired, going abroad) in a manner that’s clear, empathetic and non judgmental.
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