So, who are you and what do you do?
Hello, my name is Ed Starkie and I’m a Programme Manager for Isobar UK & Ireland. I’ve been with Isobar now for almost 4 years and my role primarily involves delivering the wide range of projects and programmes which we run for our clients every year.
Tell us a bit about your background
Well clearly, I’m making good use of my degree in Sport & Exercise Science...
Having now spent around 20 years across a range of roles in IT Project Management, Customer SuccessManagement and eCommerce Consulting…
I joined Isobar after spending some time working for an old competitor of Salesforce as a commerce implementation partner, I heard good things about the business so jumped at the chance to come onboard when it presented itself.
What does your normal working day look like?
Depending on the time zone of the client for whom I’m delivering, my working day can start from anywhere between 7am and 9am, but as I have been primarily working with a client based in Europe I’m typically online by 8 o’clock, having spent an hour at the gym to set me up for the day.
My projects are relatively cyclical in nature, so I could spend the majority of the day inany of a mixture of requirements gathering workshops, delivery team meetings, status update calls and senior stakeholder sessions depending upon the current project’s phase of delivery.
I like to maintain a good understanding of the technical elements of my projects as I feel better equipped to handle escalations and plan more effectively if I’m conversant with the technology concerned. It also puts me in a better position to translate any technical issues to a more business-oriented audience.
What skills and expertise do you need to be good at your role?
It’s important to be organised and methodical, with an eye for detail, but at the same time to be able to extract yourself from the weeds and take a higher-level view of the whole project/programme when required. It also helps to have a good appreciation of the technology you’re implementing so you can more clearly see the path to resolving any issues which might arise for your team.
In my case, I have been working in eCommerce now for close to 15 years and this sees me well positioned to quickly understand and work to address any issues that arise, irrespective of the landscape they occur.
Finally, it’s key to have a progressive and collaborative approach to working, always looking forward and learning from any mishaps so that you can apply learnings to future work.
What’s your favourite thing about your job?
The sense of achievement when, having worked with both isobar and client colleagues for a good number of months, we deliver something really important together and can celebrate as a single team.
Do you have any advice for someone starting out in their career?
Be kind and friendly to people you work with. If they are anything like me, they will have a lot more time and respect for you if you are and will be much more inclined to help you with whatever you need.