Experience Designer

Milan

Isobar Italy is seeking an Experience Designer responsible for leading and overseeing ecommerce projects from kickoff through launch coordinating and collaborating with cross-functional teams to create exceptional cross channel ecommerce experiences, while managing timeline and budget.

Responsibilities:

  • Establishes a deep understanding of the client’s business, processes, and procedures and applies that knowledge to affect the project’s success
  • Defines and scopes client requirements and deliverables
  • Creates and maintains detailed project plans
  • Collaborates with internal and external teams and client stakeholders to creatively solve problems and brainstorm solutions
  • Coordinates tasks, assigns appropriate resources, and ensures proper task completion
  • Identifies risks, threats, or opportunities that could impact the success of the project, notifying the team and escalating issues when appropriate
  • Identifies deviations between project scope and desired deliverables, initiating change requests as needed
  • Controls quality by reviewing deliverables prior to client presentation; enhances internal and external deliverables/documents as needed; suggests process improvements as appropriate
  • Ensures the use of best practices and applies lessons learned from previous projects; shares findings with other project management team members

 

Attitudes:

  • An enthusiastic team player and passionate about cultivating an amazing team environment
  • A natural advisor and leader for both senior client stakeholders and internal team members – a consummate professional
  • Excellent judgement skills on best action to take
  • Calm under pressure and can lead and reassure other
  • Solutions focused - supporting teams and our clients in problem solving
  • Positive “can do” attitude
  • Overall accountability for project profitability and timeline
  • Proactively manages client communications and expectations to ensure client satisfaction in partnership with internal teams
  • Takes ownership and responsibility for work, is proactive not reactive
  • Comfortable working on multiple projects simultaneously in a fast-paced environment
  • Actively promoting, pursuing, and living our company vision and values

 

Desired qualifications and experience:

  • 5+ years of relevant (technical and creative) project management experience, preferably within a consulting firm or digital agency
  • Experience managing complex projects, with budgets and timelines in excess of €200k and 4-6 months
  • Experience in Ecommerce industry, including 3 full ecommerce project implementations
  • Experience coordinating, encouraging and motivating internal teams
  • Strong scope and change management skills
  • Prior experience in human centred design (user experience) projects
  • Excellent written and oral communication skills
  • Strong risk management and mitigation skills
  • Excellent documentation skills
  • An understanding of industry trends, development principles, and project methodologies
  • Experience with project management tools (Excel, JIRA, Confluence, MS Project, PowerPoint etc)
  • CMS experience (enterprise preferred: e.g. AEM, Sitecore, Drupal, Oracle etc)
  • Agile certification preferred (PSM, CSM, etc)
  • Bachelor degree in Computer Science, Engineering, Business, or related field

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