Isobar Italy is seeking an Experience Designer responsible for leading and overseeing ecommerce projects from kickoff through launch coordinating and collaborating with cross-functional teams to create exceptional cross channel ecommerce experiences, while managing timeline and budget.

Responsibilities:

• Establishes a deep understanding of the client’s business, processes, and procedures and applies that knowledge to affect the project’s success

• Defines and scopes client requirements and deliverables
• Creates and maintains detailed project plans
• Collaborates with internal and external teams and client stakeholders to creatively solve problems and brainstorm solutions
• Coordinates tasks, assigns appropriate resources, and ensures proper task completion
• Identifies risks, threats, or opportunities that could impact the success of the project, notifying the team and escalating issues when appropriate
• Identifies deviations between project scope and desired deliverables, initiating change requests as needed

• Controls quality by reviewing deliverables prior to client presentation; enhances internal and external deliverables/documents as needed; suggests process improvements as appropriate
• Ensures the use of best practices and applies lessons learned from previous projects; shares findings with other project management team members

Attitudes:

• An enthusiastic team player and passionate about cultivating an amazing team environment
• A natural advisor and leader for both senior client stakeholders and internal team members – a consummate professional
• Excellent judgement skills on best action to take
• Calm under pressure and can lead and reassure other
• Solutions focused - supporting teams and our clients in problem solving
• Positive “can do” attitude

• Overall accountability for project profitability and timeline
• Proactively manages client communications and expectations to ensure client satisfaction in partnership with internal teams

• Takes ownership and responsibility for work, is proactive not reactive
• Comfortable working on multiple projects simultaneously in a fast-paced environment
• Actively promoting, pursuing, and living our company vision and values

Desired qualifications and experience:

• 5+ years of relevant (technical and creative) project management experience, preferably within a consulting firm or digital agency
• Experience managing complex projects, with budgets and timelines in excess of €200k and 4-6 months
• Experience in Ecommerce industry, including 3 full ecommerce project implementations
• Experience coordinating, encouraging and motivating internal teams
• Strong scope and change management skills
• Prior experience in human centred design (user experience) projects
• Excellent written and oral communication skills
• Strong risk management and mitigation skills
• Excellent documentation skills
• An understanding of industry trends, development principles, and project methodologies

• Experience with project management tools (Excel, JIRA, Confluence, MS Project, PowerPoint etc)
• CMS experience (enterprise preferred: e.g. AEM, Sitecore, Drupal, Oracle etc)
• Agile certification preferred (PSM, CSM, etc)
• Bachelor degree in Computer Science, Engineering, Business, or related field