Isobar Italy is seeking an Experience Designer responsible for leading and overseeing ecommerce projects from kickoff through launch coordinating and collaborating with cross-functional teams to create exceptional cross channel ecommerce experiences, while managing timeline and budget.
Responsibilities:
- Establishes a deep understanding of the client’s business, processes, and procedures and applies that knowledge to affect the project’s success
- Defines and scopes client requirements and deliverables
- Creates and maintains detailed project plans
- Collaborates with internal and external teams and client stakeholders to creatively solve problems and brainstorm solutions
- Coordinates tasks, assigns appropriate resources, and ensures proper task completion
- Identifies risks, threats, or opportunities that could impact the success of the project, notifying the team and escalating issues when appropriate
- Identifies deviations between project scope and desired deliverables, initiating change requests as needed
- Controls quality by reviewing deliverables prior to client presentation; enhances internal and external deliverables/documents as needed; suggests process improvements as appropriate
- Ensures the use of best practices and applies lessons learned from previous projects; shares findings with other project management team members
Attitudes:
- An enthusiastic team player and passionate about cultivating an amazing team environment
- A natural advisor and leader for both senior client stakeholders and internal team members – a consummate professional
- Excellent judgement skills on best action to take
- Calm under pressure and can lead and reassure other
- Solutions focused - supporting teams and our clients in problem solving
- Positive “can do” attitude
- Overall accountability for project profitability and timeline
- Proactively manages client communications and expectations to ensure client satisfaction in partnership with internal teams
- Takes ownership and responsibility for work, is proactive not reactive
- Comfortable working on multiple projects simultaneously in a fast-paced environment
- Actively promoting, pursuing, and living our company vision and values
Desired qualifications and experience:
- 5+ years of relevant (technical and creative) project management experience, preferably within a consulting firm or digital agency
- Experience managing complex projects, with budgets and timelines in excess of €200k and 4-6 months
- Experience in Ecommerce industry, including 3 full ecommerce project implementations
- Experience coordinating, encouraging and motivating internal teams
- Strong scope and change management skills
- Prior experience in human centred design (user experience) projects
- Excellent written and oral communication skills
- Strong risk management and mitigation skills
- Excellent documentation skills
- An understanding of industry trends, development principles, and project methodologies
- Experience with project management tools (Excel, JIRA, Confluence, MS Project, PowerPoint etc)
- CMS experience (enterprise preferred: e.g. AEM, Sitecore, Drupal, Oracle etc)
- Agile certification preferred (PSM, CSM, etc)
- Bachelor degree in Computer Science, Engineering, Business, or related field