Experience Strategy & Design Manager

Remote, United States

Isobar Federal is a digital agency committed to delivering robust, innovative, commercial-grade solutions to the U.S. Government. We design and build federal agency websites and enterprise applications, incorporating emerging technologies such as machine learning, natural language processing and object recognition to create intelligent solutions. Full collaboration between our technology, experience design, creative, and business disciplines ensures we create complex, award-winning work.

 

Experience Strategy & Design (ESD) at Isobar

User-centered design is integral to how we conceive, design and deliver game-changing digital experiences at Isobar Federal. We value people who have a passion for great design, relish tackling complex problems, are able to communicate ideas effectively, and are eager to learn and adapt to new technologies and methods. From the most junior designers to the most senior ESD leadership, we expect our experience practitioners to be hands-on at every stage of the digital product creation process. They must be able to grasp complex business objectives and craft a differentiating approach that exceeds the expectations of users—all while ensuring the product meets its technology requirements. Post-delivery, our experience professionals frequently oversee the product’s continuous improvement as a result of iterative testing, changing client demands, updated business requirements, new user needs, etc.

 

Position Overview

Isobar Federal is seeking an Experience Strategy & Design Manager contractor who is committed to creating multi-channel, interactive experiences for complex government digital initiatives. We hire critical-thinking, creative problem solvers who can define a product’s design as an extension of the client’s strategic goals and deliver intuitive design solutions that fully support user needs.

 

The Experience Strategy & Design Manager is expected to work with minimal oversight from Experience Directors for all ESD activities and deliverables on complex government digital initiatives. As such, Associate ESD Directors play an important role in owning relationships with clients, are involved in projects from initiation, and maintain the user experience vision from concept to finished product.

 

Responsibilities

  • Be a thought leader and contributor to an interdisciplinary team that includes other experience designers, visual designers, copywriters, technologists, business analysts, strategists, and project managers within Isobar and our client counterparts
  • Shepherd the design process, drive decisions, track issues, manage client communications and lead planning for project scope, activities, deliverables, timelines and schedules related to ESD work streams
  • Partner with colleagues and clients in co-creative environments to define, design and build digital products
  • Plan, initiate and lead client presentations, workshops and discussions
  • Drive user research activities and creation of personas, journeys, scenarios, wireframes, prototypes, workflows, interaction and experience models, and functional specifications
  • Ensure deliverables are client-ready
  • Plan and conduct usability testing to evolve designs based on the findings
  • Engage in quality assurance testing activities from an ESD perspective
  • Aggregate and communicate research findings, conceptual ideas, detailed design and design rationale, both verbally and visually
  • Act as career advocate for junior team members
  • Assist in recruiting and business development
  • Assist in the evangelization of Isobar (e.g., publish thought leadership, present at conferences, etc.)
  • Contribute to the evolution of our ESD process, tools and templates
  • Foster ESD artifact reuse, maintainability and consistency across multiple team members and projects
  • Apply our experience methodology across multiple client engagements

 

Required Experience / Skills

  • At least 8 years of experience in digital design practice
  • Strong knowledge of user-centered design principles, methodologies, best practices and approaches, particularly as applied to web- and mobile-based applications
  • Demonstrated experience and portfolio examples of complex design problem-solving efforts for sophisticated digital products or services (e.g., complex CMS implementations, custom digital product or service solutions, omnichannel implementations, etc.)
  • Demonstrated experience analyzing and visualizing data including using spreadsheet software such as Excel to organize and visualize data
  • Strong understanding of analytics and the ability to communicate how they affect design decisions
  • Experience in leading user research and usability testing
  • Excellent communication, organization and team interaction skills
  • Ability to function as a thought leader as well as an individual contributor across assignments
  • Experience with design and prototyping tools such as Sketch, InVision, Adobe XD, Figma, Axure and web-based frameworks
  • Extensive expertise of channel factors and considerations (responsive and adaptive web, native mobile and tablet)
  • Strong expertise in presentation tools such as PowerPoint
  • Strong knowledge of web technologies and associated accessibility standards
  • Experience working in a consulting environment
  • Experience managing complex experience design tasks on projects with multi-disciplinary teams
  • Familiarity and understanding of service-design methodologies, practices and approaches
  • Commitment to constantly improving one’s skills, staying current with developments and trends in the industry, and providing team education and guidance

 

Nice to Have

  • Master’s degree in Interaction Design, User Experience, Human-Computer Interaction or a related design or behavioral science discipline]
  • Experience working with Tableau and/or PowerBI
  • Knowledge of the following domains as they relate to ESD: storytelling and narrative, emotionally persuasive design, behavioral economics, emerging technology innovations