Gamification of support activities
JTI
We made systems support fun for JTI employees with a custom Microsoft SharePoint solution.
Challenge
Encouraging employee engagement
JTI employee platform was a static representation of system support activities. JTI wanted to implement a gamification approach that would encourage employees to engage across the platform.
Solution
Revamping the interface and system
Isobar Commerce built a custom SharePoint solution to completely revamp and replace the classic SharePoint 2010 user interface with a colourful branded and gamification approach. Taking the design to a new level, Isobar worked to deploy an interactive 3D game, called Power User Race. Power User Race’s objective was to simulate a race between employees to be rewarded. The Power User Development Team can now distribute prizes, allocate bonus points and give grades easily and directly on the intuitive graphical interface, instead of a SharePoint backend.
Results
Platform success
Since the launch of Power User Race for JTI, over 200 surveyed JTI employees stated they love the new platform.
