Oups.gouv.fr
Government of France
We launched a digital service that transpose administrative texts into citizens’ daily lives.
Challenge
Transposing administrative texts into citizens’ daily lives
20% of the French citizens find their daily contacts with administrations "complex" or very complex.
Solution
Plain design
Based on plain design, we launched oups.gouv.fr, a web platform that addresses the most commonly made mistakes when communicating with an administration (when moving, having a child, getting fired or hired, going abroad) in a manner that’s clear, empathetic and non judgmental.
