That began with data to gain a single view of ActewAGL’s customer, continued with people to realign its internal capability to deliver and culminated with the experience and technology to deliver its Customer Experience Platform (CXP) .
The CXP spans ActewAGL’s public website and its customer e-commerce platform to give customers rich, personalised experience with end-to-end control of their energy needs.
As an outcome of this program of work, ActewAGL has been able to: