How RPA humanizes the potential workplace
Pictet Group hosted its first Discover Days on RPA & Cognitive Systems in their Geneva headquarters. Isobar has been working in collaboration with Pictet Group for over 15 years, where we managed more than 15 projects, involving over 15 resources. Yves Donat Magnin, Head of HCM & ERP at Isobar Switzerland, and his team were invited to explore RPA’s implementation into the workplace alongside our client Yves Verbruggen, Head Application Support at IATA. RPA is a fast-growing market, as it increases by 20 to 30 per cent each trimester.
“Nobody wants to do repetitive tasks on a Monday morning or Friday afternoon,” says Yves Verbruggen, Head of Application Support at IATA.
Robotic Process Automation, also known as RPA, is a software that completes manual and repetitive tasks usually done by employees. To this day, office workers still find themselves filling out forms, creating spreadsheets to gather, organize, analyze and report on data, re-enter data from one system to another, and much more. This costs our businesses, is wasteful, and a burden to employees.
Our RPA approach automates internal processes for employees, and mixes both humans and robots. When an employee sends in a request for action, it will activate the robot, who will automatically identify key words to understand what needs to be done. It will then complete the task in record time, leaving for example HR or the Finance team to take care of other valuable complex work.
“The more time RPA takes off our employees, the more time they have to interact,” says Yves Donat Magnin, Head of HCM and ERP at Isobar Switzerland.
Manually, such tasks can take over an hour’s work, as employees log into several systems and read through different sets of data – think about the combined hours of tasks done by each employee and how much time could be saved. For example, at IATA, robotic solutions take on average 60 seconds, meaning they save up to 600% of process time, as well as increase service engagement and increase customer experience satisfaction.
“RPA is not replacing our jobs – it is simply making them better,” says Heba Zaghloul, Senior Consultant at Isobar Switzerland.
RPA avoids human error, enhances the quality of process data and can work outside regular office hours, solving issues related to different time zones. It’s important to train employees on the use of RPA for them to understand it and not be afraid. RPA manages administrative tasks and increases employee satisfaction. By taking away what keeps humans behind their screens, we allow them to be more creative, work on implementing their projects and become interactive between each other.
Everything does not have to be automated – you can start with human interaction and then switch to the robot. For instance, the decision making can be made by employees, and then repetitive tasks connected to that decision by the robot.
“Employees are now seeing RPA as a leverage to their productivity, especially as its implementation allows them to work on what they enjoy and grow in their careers,” says Chloe Koos, Head of RPA & Cognitive Systems at Pictet Group.
Virginie Desvignes, Client Director at Isobar, has over 10 years of experience in private banks in Geneva. She specializes in business and IT services for finance and works in the banking sector of Isobar Switzerland.