After launch the results were impressive
3 times more unique visitors in 3 months
50% more logins
40% more bill payments
20% more recharges
And the best part? Customers got our message loud and clear.
With MyVodafone, you’re always in control.
We started by looking at the customers’ needs - simple solutions for everyday tasks:
I want to recharge my mom’s phone quickly!
I don’t want to hold for Customer Support.
How much do I have to pay?
Our solution: We have recreated the whole MyVodafone experience
Smart, intuitive, better!
Users get tutorials for new features
Smart Dashboard where the content adapts to the customer profile
Different content is shown based on user profile: Prepaid/ Postpaid/ Anonymous
Users can pay bills in just 2 easy steps
They can also recharge their phone in a snap
Users can use Vodafone FAQ or Call Center