COMMERCE

We shape business strategies into inventive and effective solutions

Strategy

The commerce environment is complex, and constant reinvention is the only answer to the increasing pace of change. Our retail and technology experts can help:

Define the strategy
We work with our clients to create business strategies. From how to enable international expansion, to deciding how to approach third-party marketplaces or assessing the potential of omnichannel services, our team can help clients quantify the opportunity, define the strategy and build the business case.

Build the operation plan
We turn business strategy into solid operational plans. Using our proprietary frameworks and comprehensive analysis, we spell out the detail of how to realise client business strategies. We ensure our client business needs are supported; from how to align the organisational structure around the customer, to adapting processes to enable new fulfilment options, to aligning technologies.

Test, measure, refine
We help clients maximise customer satisfaction and minimise cost. Whether simplifing the transactional experience, to improving mobile site speed, to adjusting the incentive on client loyalty programmes - with Isobar Commerce's test, measure, refine philosophy, we help clients identify and prioritise the things that matter.

“Most projects fail because they don’t have a clear strategy and clear targets. With the help of Isobar Commerce, we were able to understand how to prioritise the various offerings and the return on investment we could expect from omnichannel initiatives.” Eser Erkan, eCommerce & omnichannel director, DeFacto

Opportunity identification

Research, Marketing sizing, ROI analysis, Business case development

Operational planning

Process analysis & development, Training programmes development, Technology fit review, KPI setting

Optimization

Analytics, Experience review, Multivariate testing