Chinese seniors can be very thrifty on nutritional consumption and don’t have the habit of consuming dairy products. Moreover, Chinese people are generally not good at expressing their love face to face to their parents. How can we design a brand experience that enables dad and mom to remember to consume nutritional supplements and at the same time feel the warmth and love from their kids, whenever they drink the milk?
We worked with the manufacturer to design a mug that responds to temperature. When filled with hot water, the mug shows a personal message. We also designed a mobile platform for consumers to order products with the mug and enable consumers to tailor-make personal messages to parents. Mug and products are purchased through an e-Commerce platform and sent from Abbott to those parents.